RETURN AND EXCHANGE OF PRODUCTS

Return, Claims and Refund Policy

Mandatory inspection upon receipt

To ensure fairness and protection for both parties, we ask all customers to inspect the shipment upon receipt in the presence of the courier.

Claims for transport damage or shortages are accepted only when the problem is identified on site. After the shipment has been accepted by the courier without objections, subsequent complaints of this nature cannot be considered.

Right to return a product

According to the Consumer Protection Act (Art. 55, para. 1), you have the right to return a purchased product within 14 days from the date of receipt under the following conditions:

  • The product has not been used.
  • Its full commercial form has been preserved.
  • The original packaging, protective films and all accessories are available.
  • The labels and protective elements are not broken.
  • The product is accompanied by a purchase document (receipt or invoice).
Important information: Due to the nature of the product (smart thermometer - a product for personal hygiene and use), returns of already used, glued or activated devices are not accepted, except in the case of a factory defect. If the above conditions are not met, we reserve the right to refuse the return.

Application and return procedure

1. Send an email to our customer service department with a request to cancel the purchase.

2. After confirmation from us, send the product back to us at the specified address:

Address: Sofia, Dianabad district Speedy office, G.M. Dimitrov boulevard For Termo Smart EOOD
tel. 0883465409

Contact person: MARIYKA VASILEVA PETKOVA

All transportation costs for returning the goods are entirely at the customer's expense. The refund of the paid amount is made by bank transfer after receipt and physical inspection of the integrity of the product.

Product Replacement and Warranty Terms

We offer item replacement upon notification within 7 days of receipt, provided that the product has not been used and meets all requirements for a preserved commercial appearance.

The replacement can be made for the same product (in case of a factory defect) or for another product of the same or higher value (with additional payment). All shipping costs for replacement are at the expense of the customer.

Warranty: All Smart Care smart thermometers have a 24-month official warranty. If a factory defect is detected during the warranty period, the product will be replaced with a new one or repaired promptly.

Customer care

We recommend that you carefully test and configure the device immediately upon receipt. If you have any doubts about inaccurate measurements, difficulty connecting, or need technical guidance – contact us immediately by phone or email for assistance. Our absolute priority is that you and your family remain satisfied and at peace!